Privacy Policy

1. Information We Collect

We collect information to provide, improve, and secure our Services.

1.1 Personal Information

When you register for an account, we may collect the following personal information:

• Name
• Email address
• Account username and password
• Business information
• Billing and payment information (for paid services)

1.2 Usage Data

We collect data on how you interact with the platform to enhance our Services, including:

• Device information (e.g., browser type, IP address, operating system)
• Usage patterns (e.g., pages viewed, time spent, features used)
• Clickstream data

1.3 Social Media Data

If you connect your social media accounts, we may access information from these platforms to provide Services, including:

• Profile details (e.g., profile picture, username)
• Engagement metrics (e.g., likes, comments, shares, follower counts)
• Posted content (e.g., captions, hashtags, images)
• Scheduling and activity data

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data, improve user experience, and personalize content. We seek your consent before using non-essential cookies, as required by applicable laws. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

Social Scribe AI uses the collected information to provide, enhance, and personalize the Services. Specifically, we use your data to:

• Operate and maintain the platform
• Provide and optimize content creation and social media management services
• Improve AI algorithms for better personalization and performance
• Communicate with you about product updates, new features, and promotions (with consent where required)
• Process payments for paid subscriptions
• Protect the security and integrity of our platform by monitoring for fraud and unauthorized activities

Legal Basis for Data Processing

Our legal basis for collecting and processing your personal data depends on the purpose for which it was collected:

• Contractual necessity: Data required to fulfill our contractual obligations to provide Services.
• Legitimate interest: For purposes like analytics, fraud prevention, and improvement of our Services.
• Consent: For optional features like marketing communications, where legally required.

3. How We Share Your Information

Social Scribe AI only shares information as needed to provide and enhance the Services or comply with legal requirements. We do not sell your personal data to third parties.

3.1 Service Providers

We may share data with third-party vendors and service providers that perform functions on our behalf, such as:

• Cloud storage providers
• Payment processors
• Analytics providers
• Social media platform APIs for posting and data retrieval

All third-party providers are required to handle your data securely and in compliance with data protection laws.

3.2 Legal Compliance and Protection

We may disclose information if we believe in good faith that it is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Protect our rights, property, or safety, or that of our users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new ownership entity. We will notify you if such changes affect your personal data rights.

3.4 Do Not Sell My Personal Information (CCPA Compliance)

Social Scribe AI does not sell personal information. California residents may submit "Do Not Sell My Personal Information" requests, even though we do not engage in data sales.

4. Data Security

We take data security seriously and implement technical and organizational measures to protect your information, including:

• Data encryption during transmission
• Access control policies to prevent unauthorized access
• Regular security audits to assess vulnerabilities

While we strive to protect your data, please note that no system is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your data for as long as necessary to provide the Services, fulfill legal obligations, or resolve disputes. Upon account deletion, we will delete your data within a reasonable period, except where retention is required for legal, operational, or regulatory purposes.

• Personal information: Retained for the duration of the user's account, and deleted within 30 days after account closure.
• Anonymized data: May be retained indefinitely for analytics, platform improvement, or research, in a manner that does not identify individual users.

6. International Data Transfers

Social Scribe AI is based in the United States. Your information may be transferred to, stored, and processed in a country outside your own. We use Standard Contractual Clauses (SCCs) and other legal mechanisms to protect your data in compliance with international data transfer standards.

7. Your Data Rights

Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights regarding your personal information:

7.1 Access and Correction

You may access and update your personal information by logging into your account. You can also request corrections to inaccurate data.

7.2 Deletion

You may request the deletion of your account and personal data by contacting our support team. Please note that certain data may be retained as required by law.

7.3 Data Portability

You may request a copy of your personal data in a commonly used format. We will respond to such requests within 30 days or notify you if additional time is required.

7.4 Withdrawal of Consent

For data processed based on your consent (e.g., marketing communications), you may withdraw consent at any time.

7.5 Right to Object

You may object to data processing based on legitimate interests. In certain cases, we may continue processing if we demonstrate compelling legitimate grounds.

8. Children's Privacy

Social Scribe AI is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data, personalize content, and improve the platform. We will seek your consent before using non-essential cookies and tracking technologies, in compliance with applicable laws. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or within the platform. Continued use of Social Scribe AI after changes to this Privacy Policy constitutes acceptance of the updated terms.

11. Contact Information

For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:

Email: support@socialscribeai.com

Acknowledgment: By using Social Scribe AI, you acknowledge that you have read, understood, and agreed to this Privacy Policy.